We take your privacy seriously and are committed to protecting your personal information. We follow the procedures set out in this policy when using your information. By using this website and providing your information, you accept the terms of and consent to us using your information in accordance with this policy.
Information Collected For the purposes of the Data Protection Act 2018, the data controller is Rosy & Ribbon Florist, whose contact details are set out at the end of this document. We will use the information we collect about you lawfully, to process your order and to provide you with the best possible service. If you use our services or contact us with an enquiry, we may collect personal information such as your name, contact details, telephone number, email address and address. This information will only be used to respond to your enquiry or process your order. We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.
Use of Information The information you provide will be held on a database in the UK and may be accessed by our staff and by companies who provide support services to us. We may also share information with third parties such as banking and merchant service providers and third party suppliers where necessary to provide services to you. We use third party suppliers to provide some of our products and your order contact details (but not your credit or debit card or financial details) may be passed to relevant third party suppliers for the purpose of delivering your order. Where you give permission, we may also use your personal information and may allow selected third parties to provide you with information about goods and services which may be of interest to you. Where you have agreed that we may pass your information to third parties by selecting the relevant options when ordering through the website, we or they may contact you by email, post, telephone or other means. We will not share your information with any third party for marketing purposes without your consent.
We may pass aggregate information on website usage to third parties, but this will not include information that can identify you. If we intend to transfer your information outside the European Economic Area (other than to fulfil your order) we will obtain your consent beforehand. We do our best to ensure all information held relating to you is accurate and up to date. However, we rely on you to notify us if your information needs updating or deleting. We will respond to requests to update or delete your information in an efficient and timely manner.
Use of Cookies Unless you have indicated your objection when disclosing your information to us, our system may issue cookies to your computer when you use the website. Cookies are small files stored on your computer which help improve your browsing experience. Cookies make it easier for you to log on and use the website during future visits. They also allow us to monitor website traffic and personalise website content. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that declining cookies may affect website performance. For specific details on how to configure your browser, please refer to your browser provider.
Security We use security measures to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction or damage. However, transmission of information via the internet is not completely secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its absolute security. We will retain your information for a reasonable period or as long as required by law. We will only disclose your personal data if we sell our business or assets, if we are acquired by a third party, or where we are required or permitted to do so by law. You are entitled to request a copy of your personal data.
We may update this Privacy Policy at any time. If we make significant changes to how we use your personal information, we will notify you by posting updates on the website. All comments, queries and requests relating to our use of your information are welcomed and can be emailed to us.